Who we are
Rental Support Desk exists for one reason: to take the day-to-day admin tasks off the plates of self-managing landlords—without asking them to give up control or hand over 10% to a full property manager.
We’re not some giant call center or faceless software company. We’re real people who’ve been in your shoes. We know how stressful it is juggling tenant messages, tracking rent, coordinating maintenance, and still trying to grow your portfolio.
Trusted support. Flat pricing. You stay in charge.
What We Believe
You shouldn’t lose 10% of your rent just to get a little help.
Admin work shouldn't cost you your nights and weekends.
Smart, tech-enabled help should feel like a partner—not a manager.
Landlords deserve peace of mind and time back, not more to-do lists.
Who We Work With
Our clients are everyday landlords with 1–15 units—people who want to stay hands-on, but don’t want to get buried in inboxes, maintenance calls, and spreadsheets. They’ve grown tired of winging it and are ready for structure that saves time.
Based in West Michigan
We’re local to Grand Rapids, Michigan but support landlords across the country.
Whether you’re in Grand Rapids, Atlanta, or San Diego—our systems are built to plug in and start helping from day one.
Let’s Talk
Want to see if we’re a fit for your rental setup?
📧 Support@RentalSupportDesk.com
📱 616-258-6033
Or just scroll down and fill out the form—we’ll respond within a business day.
FAQs
Q: Are you a property manager?
A: Nope. We’re a support service built specifically for self-managing landlords. You stay in control—we just handle the admin tasks behind the scenes.
Q: What kind of things do you handle for me?
A: We cover tenant communication (email/text), lease renewal notices, late rent follow-ups, maintenance coordination, monthly rent and expense tracking, and even cover you while you’re on vacation.
Q: Do you talk to tenants directly?
A: Only if you want us to. On our Core and Full Support plans, we can handle tenant communication for you via text and email—no 2am calls for you.
Q: Do you offer 24/7 service?
A: We handle tenant communication 24/7—including urgent messages—so you’re not getting calls at 2am. If something truly requires your approval (like a major repair), we’ll follow your escalation preferences. You stay in control, we handle the stress.
Q: How do I get started?
A: Just schedule a call using the link on this page or fill out the contact form. We’ll talk through your portfolio and get you set up in under a day.
Q: Is it really a flat monthly price? No hidden fees?
A: Yes, it's flat-rate per landlord—not per property. No surprise fees, no markups on vendor costs, no long-term contracts.
Q: What if I have more than 15 units?
A: We’ve got you covered. For larger portfolios, we’ll tailor a custom plan to match your needs.
Q: Can you help if I manage properties in different cities or states?
A: Absolutely. We’re set up to support landlords across the U.S. as long as your systems (rent payments, maintenance, communication) are accessible online.
Q: What’s included in the Emergency Maintenance Plan at $49?
A: It’s a simple, flat-rate plan that covers 24/7 tenant calls for maintenance emergencies. We triage, notify you, and dispatch your vendor — up to 3 calls per month. Need more? You’ll auto-bump to $79/month. You stay in control. We just handle the 2 a.m. chaos.
Q: Do you pay the plumber?
A: We dispatch and coordinate, but the vendor bills you directly—no mark‑ups, ever.
Contact us
Interested in working together? Fill out some info and we will be in touch shortly. We can’t wait to hear from you!